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Privacy Policy

Privacy policy

Privacy Policy for Theodore Theodore Booking Agency (TBA App), Theodore Bus and Airplane Booking Online.

Last Updated: 23/07/2024

Privacy Policy

Introduction

Theodore Booking Agency (TBA) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website booking.ttta.co.ug and ttta.co.ug or use the TBA APP, and tell you about your privacy rights and how the law protects you.

  1. Important Information and Who We Are

Controller
Theodore Booking Agency is the controller and responsible for your personal data (referred to as “TBA”, “we”, “us” or “our” in this privacy policy).

Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us at:

  1. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you, including:

  • Identity Data: first name, last name, username or similar identifier, title, date of birth, and gender.
  • Contact Data: billing address, delivery address, email address, and telephone numbers.
  • Financial Data: bank account and payment card details.
  • Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: information about how you use our website, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
  1. How We Use Your Personal Data

We will only use your personal data when the law allows

4. Cancellation Policy

At TBA, we strive to provide flexible and customer-friendly cancellation policies for both flights and bus tickets. Our goal is to ensure a fair and transparent process for both our customers and TBA.

Flight Tickets

  • Cancellation by Customer:
    • Cancellations made within 24 hours of booking may be eligible for a full refund, subject to airline policies.
    • Cancellations made after 24 hours of booking but more than 48 hours before the departure time may incur a cancellation fee as per the airline’s terms and conditions.
    • Cancellations made within 48 hours of departure time will be subject to the airline’s policy, and refunds may not be available.
  • Cancellation by TBA or Airline:
    • In the event of a flight cancellation by TBA or the airline, customers will be notified as soon as possible.
    • Customers will be offered the option to rebook on an alternative flight or receive a full refund.
    • Compensation may be provided in accordance with the airline’s policy and applicable laws.

Bus Tickets

  • Cancellation by Customer:
    • Cancellations made within 24 hours of booking may be eligible for a full refund, subject to the bus company’s policies.
    • Cancellations made after 24 hours of booking but more than 24 hours before the departure time may incur a cancellation fee as per the bus company’s terms and conditions.
    • Cancellations made within 24 hours of departure time will be subject to the bus company’s policy, and refunds may not be available.
  • Cancellation by TBA or Bus Company:
    • In the event of a bus cancellation by TBA or the bus company, customers will be notified as soon as possible.
    • Customers will be offered the option to rebook on an alternative bus or receive a full refund.
    • Compensation may be provided in accordance with the bus company’s policy and applicable laws.

5. How We Protect Your Data

We implement appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

You have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Terms and Conditions

Introduction

Welcome to Theodore Booking Agency (TBA). By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Use of Our Services

By accessing our website booking.ttta.co.ug and ttta.co.ug or using the TBA APP, you confirm that you accept these terms and conditions and agree to comply with them.

2. Booking and Payment

  • All bookings are subject to availability and acceptance by TBA.
  • Prices are subject to change without notice until a booking is confirmed.
  • Full payment is required at the time of booking unless otherwise specified.

3. Changes to Bookings

  • Any request to change a booking must be made through our customer service team and is subject to availability and the terms and conditions of the airline or bus company.
  • Additional charges may apply for changes to bookings.

4. Liability

  • TBA acts as an intermediary between customers and service providers (airlines and bus companies). We are not liable for any act, omission, or default of the service providers.
  • Our liability is limited to the amount paid for the booking.

5. Intellectual Property

  • All content on our website and APP, including text, graphics, logos, and software, is the property of TBA or its licensors.
  • You may not reproduce, distribute, or create derivative works from any content without our express written permission.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Uganda. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Uganda.

7. Contact Information

If you have any questions about these terms and conditions, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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